Shipping Policy

Effective Date: April 4, 2026

At Medline Pharma, we understand the importance of receiving your healthcare products on time and in perfect condition. Our shipping process is designed to be fast, secure, and fully compliant with pharmaceutical safety standards.

1. Order Processing

We aim to process all orders efficiently to ensure you get your health essentials without delay:

• Orders are processed within 24 to 48 hours of payment verification.
• Prescription medications will only be processed after our licensed pharmacists verify the provided documentation.
• Orders placed on weekends or public holidays will be processed on the following business day.

2. Discreet & Secure Packaging

Your privacy and the integrity of your products are our priorities:

• Confidentiality: All products are shipped in discreet, neutral packaging with no pharmaceutical markings on the outside.
• Product Integrity: We use specialized materials to protect medicines from light, moisture, and temperature fluctuations during transit.
• Temperature Control: Cold-chain items (where applicable) are shipped in insulated containers with medical-grade gel packs.

3. Delivery Timelines

Estimated delivery times depend on your location and the shipping method selected:

• Standard Shipping: 5 to 7 business days.
• Express Shipping: 2 to 3 business days (where available).
• International Shipping: 10 to 14 business days, depending on customs clearance.

4. Shipping Fees

Shipping costs are calculated at checkout based on the weight of the order and the destination. We may offer free standard shipping on orders exceeding a specific amount (refer to current promotions on the shop page).

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress in real-time.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete. Medline Pharma is not responsible for deliveries to incorrect addresses provided by the customer. If a package is returned to us due to an address error, additional shipping charges may apply for re-delivery.